- One preferred web address (www vs non-www)
A stranger who searches your name should arrive at one address. If www and the bare domain both answer as if they are different sites, the firm looks split.
- Clear title and meta description
Before anyone sees your homepage, they see a blue link and two lines of text. If that text says only “Home,” they have no reason to trust the click.
- FAQ and how-it-works pages strangers (and AI) can use
People show up with a question. If the page is one long essay, they leave. Short answers and a plain sequence of steps let them see how you work.
- Named people with real bios
Before they hire, people look for who will actually do the work. A logo and a stock skyline do not answer that.
- Proof next to what you offer
You can describe the service perfectly and still lose the person who wanted evidence. Proof has to sit where the offer sits.
- An obvious way to contact you
If a stranger is ready to talk and cannot find a phone or an email, the visit ends. They should not have to guess which button works.
- HTTPS without mixed-content warnings
A stranger notices the lock, or the warning, before they read a word. An insecure page is a reason not to type their email.
- Internal links that connect your site
A homepage that never points anywhere else is a brochure with no doors. Internal links are how a stranger walks from the offer to proof, people, and contact.
- No empty or soft-404 key pages
A link that opens is not the same as a page that helps. Empty key pages and soft 404s look like the firm is not finished.
- Organization schema search engines can read
Schema is a small, structured note in the page for search tools. It should repeat the truth already visible to a stranger: the firm’s name and address on the web.
- On-site testimonials with real names
A quote with no name is decoration. A quote with a name and a role is a person a stranger can picture.
- Reviews strangers can find on Maps
Strangers look you up on Maps before they read your site. A profile they can find, with reviews you did not write, is part of the public record they trust.
- Named work and case studies
A stranger wants to see work, not a row of gray marks. A short case with a name and a result is enough to start.
- Clear services a stranger can understand
A stranger should be able to say what you do after one page. If the services are a label with no body, they cannot.
- Same name, address, and phone everywhere
A stranger should see one firm. The name, the address, and the phone on Contact should match the footer and the listing they found in search.
- A site that answers quickly
A stranger feels the wait before they read the headline. If the site is slow to answer, many of them leave without seeing who you are.
- No placeholder or “coming soon” on key pages
Placeholder copy tells a stranger the page was never finished. If a key page is not ready, take it out of the menu until it is.
- No full-screen blocker before the content
The first screen should be your firm, not a wall. A stranger who cannot see the page cannot see the proof, the services, or the phone number.